How quickly do you respond to calls in Star Tannery?+
For active leaks or storm damage, we prioritize Star Tannery calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Star Tannery.
How does your pricing work?+
We give every Star Tannery customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
What licensing and insurance do you carry?+
We hold an active VA contractor license and full insurance coverage, and we'll provide proof of both on request — most Star Tannery customers ask, and we expect that.
What happens if my roof is leaking right now?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away — we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Will you work directly with my insurance company?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Star Tannery customers say this cuts weeks off their claim process.
How long does a full roof replacement take?+
Most residential replacements in Star Tannery take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What brands do you work with?+
Our Star Tannery crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
What kind of warranty comes with a new roof?+
Every Flat Roof Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Do you do pre-listing or pre-purchase roof inspections?+
Yes, we perform pre-purchase and pre-listing inspections throughout Star Tannery with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Are you only in Star Tannery or do you cover nearby towns?+
We serve Star Tannery and the surrounding communities throughout Star Tannery, VA — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
